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FAQ

Have no fear, most of your questions are answered here! However, if it's not here, please email us at info@scrapbookingstore.com to get in touch with us.

What is the Monthly Scrapbook Club?

If you join the club, each month you will receive a 12″ x 12″ scrapbook kit in the mail. Each package typically containts eight to ten pieces of 12X12 premium quality scrapbook paper, some cardstock, and a coordinating sticker sheet or die cut sheet. Please note: this is a curated kit so it will vary from month to month and may not contain all the items listed above. Club members also have the option of upgrading for a little bit extra each month. We HIGHLY recommend this as it's an amazing deal. As an upgraded member, you'll typically get three additional embellishments ranging from stickers to ribbons to ephemera and other items.

Please remember this club is mostly here for the 12″ x 12″ scrapbooker so please be sure you enjoy scrapbooking with full kits if you join.

Am I billed each month or all at once?

For the monthly plan, you are billed each month. It is $12.99 each month plus shipping.

If you prfer to receive a discount as a subscription user, select either the 3 month, 6 month, or 12 month plans. These plans are billed in full at the time of purchase. Shipping for all the months is also billed at the time of purchase. The 3 month plan is charged $37.98 in full + $14.97 for all months' shipping at the time of purchase. The 6 month plan is charged a total of $72 at the time of purchase + $29.94 for all months' shipping. The 12 month plan is charged $132 + $59.88 for 12 months of shipping.

Can I switch plans?

Yes absolutely. If you purchased a monthly plan and would like to save money and get the 3, 6 or 12 month plan, just login to your account and make the changes. Changes will take effect at the next renewal period.

What are the prices?

Our month-to-month price is $12.99 per month and you will not be charged upfront. The 3 month plan is $12.66 per kit for a total of $37.98 + shipping costs. The 6 month plan is $12 per month for a total of $72 + shipping costs. The 12 month plan is a fanstastic deal at $11 per kit for a total of $132 + shipping costs. You may choose to upgrade your subscription for an additional $7 per month. Our customers say the upgrade subscription is a total steal!! We HIGHLY recommend it, and you don't have to pay any extra shipping costs!

When will I receive my kit?

You will receive your first shipment 5-7 business days after your first place your order. Every month thereafter you will be charged on the same date you signed up if you are a monthly subscriber and will receive your kit shortly after.

How do I upgrade my account?

If you have already made your subscription selection but want to add upgrades at a later date, that is easily doable! Please contact us in order to add an upgraded subscription to your account. Our email address is info@scrapbookingstore.com .

How do I cancel my subscription?

While we would really hate to see you go, we understand circumstances might arise. Please email us directly at info@scrapbookingstore.com and we will get you taken care of. Please note: you must cancel a minimum of 7 days prior to your shipment date or we cannot guarantee you will not be billed for that month's kit.


Prepaid Subscriptions: If you have a Prepaid plan at the discounted monthly rate, we are unable to offer refunds for unshipped monthly kits. Your subscription will be cancelled at the end of your Prepaid subscription period.

Do you accept Paypal?

Unfortunately we do not. Our website integrates with Stripe for payment processing. Stripe is currently the most popular payment processor and is a very secure and large company located in the Bay Area. They are a trusted partner by many banks.

Do you accept Returns?

Unfortunately, due to the nature of our business, we are uanble to accept returns or exchanges.

What is the best way to contact you?

The best way to reach us is via email at info@scrapbookingstore. com. We are a small business, so we respond to most inquiries within 2-3 business days, if not sooner. If you have contacted us via email and you have not received a response after several days, please reach out to us again as we may have missed your email!

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